Changi Airport Group’s Post

I am looking for *airport/airline* speakers for the virtual panel below taking place on 27th March at 2PM UK time. Please like this post if you are interested in speaking and can make that time. 💪 Empowering the passenger with self-service baggage technology 🛄 In this exciting virtual panel, learn about the unexpected benefits of self-service baggage drops, including generating revenue from non-aeronautical streams and increasing passenger throughput as demand for air travel grows. Hear from experts as they speak of how self-service baggage systems have improved their operations and what it was like before they were in place.  Airlines and airports across the globe have increasingly embraced self-service bag-drop systems because the benefits are numerous. The automated easy-to-use systems requires fewer airline staff which frees up capacity for personnel to be allocated at ‘concern areas’ across the airport. The baggage systems also reduces wait times - with some processes taking as little as 60-seconds - and this increases the dwell times of passengers in duty free and food and beverage outlets. Consequently, airports can generate revenue from non-aeronautical streams, highlighting a real cost-benefit to self-service baggage systems. For passengers, they get to oversee their own journey. They are empowered to operate the system themselves, working at their own time and pace. Additionally, as more machines accommodate more languages, airports can overcome difficult communication barriers (particularly for individuals intimidated by the traveller process) and create a stress-free passenger experience. In this panel session, speakers will draw on their own experiences and innovations to advise on best practices for airports and encourage collaboration between airports, airlines and organisations in making self-service baggage systems a reality. ⭐ Key learning points⭐ ▪ Making self-service baggage a reality and how your airport can become totally self-serviced ▪ Cost-benefit analysis, and how this can save you money How to be automated without losing that human touch ▪ How to reduce queues and increase customer spend. #Selfservice #Baggagehandling #CX #Airports #selfservicekiosks #airlines Chunekshi IAR

The airline industry leads the way in delivering exceptional mobile experiences that leave a lasting impact. It's not just about convenience; it's about transforming the way customers and staff navigate the skies. Imagine effortlessly booking your flight, receiving real-time updates on the go, and breezing through check-ins with a simple tap. 📲 For airline staff, streamlined operations and instant access to critical information empower them to deliver top-notch service and seamless communication. 🤝 A superior mobile experience goes beyond satisfying customers—it creates loyal advocates and sets airlines apart in a fiercely competitive landscape. It's the key to unlocking operational excellence and embracing digital transformation. 💪 With LambdaTest now offering our Blazing-Fast and Reliable Automation Testing Platform in the GCC region, there's never been a better time to prioritise these outcomes! 🌍 #AirlineIndustry #MobileExperience #DigitalTransformation Saif Rizvi Maneesh Sharma Jay Singh Kavya Nair Mudit Singh

Are you enjoying a smooth payment experience at the check-in desk? Outpayce Airport Pay is here to streamline your travel experience and unlock new upsell opportunities for airlines. With Airport Pay, airlines can now cater to any traveler equipped with an EMV chip card or an EMV-compliant mobile wallet across airports in unrivaled country coverage. This means faster, more secure transactions that eliminate the common headaches faced by travelers today. Our solution empowers airlines to capitalize on ancillary sales by providing travelers with a convenient and efficient payment method. By integrating seamlessly into Departure Control and Reservation systems, payments become faster, more accurate, and automatically accounted for, giving airlines the flexibility they need to thrive. Rest assured, Airport Pay is fully compliant with PCI-DSS standards and operates independently of shared environments, ensuring the highest level of security for both airlines and travelers. Find out more here: https://lnkd.in/eETZSWrb #Outpayce #AirportPay #TravelPayments #StreamlineYourTravel #Innovation

Today, let's look at the benefits of implementing interline ticketing through #NDC: NDC is a set of standards developed by the International Air Transport Association (#IATA) to enable communication between airlines and travel agents more efficiently and flexibly. Here are some of the benefits of interline ticketing with #NDC: 1. Enhanced Customer Experience: - Personalization: NDC allows airlines to provide more personalized offers and services based on passenger preferences and behavior. -Rich Content: #Airlines can offer richer content, including images and videos, providing passengers with a better understanding of the products and services being offered. 2. Improved #Ancillary Sales: - Dynamic Ancillaries: #NDC enables airlines to offer dynamic and personalized ancillary services, such as seat upgrades, extra baggage, and in-flight amenities, leading to increased revenue opportunities. 3. Flexibility and Agility: - Real-time Updates: #NDC facilitates real-time communication between airlines and travel agents, allowing for immediate updates on fares, availability, and other relevant information. - Fare Rules and Pricing: #Airlines can create and update fare rules and pricing in real-time, enabling more flexible and adaptive pricing strategies. 4. Streamlined Processes: - Single Order Record (#SOR): NDC introduces the concept of Single Order Record, simplifying the booking process by consolidating multiple transactions into a single record. This streamlines the end-to-end process and reduces complexity for both airlines and travel agents. 5. Interline Connectivity: - Seamless Interline Agreements: NDC supports seamless interline agreements, making it easier for airlines to collaborate and offer joint itineraries. This can enhance the overall connectivity of the global airline network. 6. Distribution Channel Diversity: - Direct Distribution: NDC allows airlines to distribute their products directly through various channels, reducing dependency on traditional Global Distribution Systems (GDS) and enabling more direct relationships with customers. 7. Cost Efficiency: - Reduced Distribution Costs: By providing more direct access to content and reducing reliance on intermediaries, NDC can contribute to cost savings for airlines. 8. Innovative Offerings: - New Revenue Streams: NDC enables airlines to experiment with innovative pricing models and services, potentially leading to the discovery of new revenue streams. 9. Competitive Advantage: - Market Responsiveness: Airlines using NDC can respond more quickly to market changes and emerging trends, gaining a competitive edge in the rapidly evolving aviation industry. #NDC #airlineindustry #PSS #travelinnovation #centreofexcellence #fareintelligence Klaas Fokkema Surbhi Kakkad

Smart logistics technology is revolutionizing the baggage pick-up service by providing real-time tracking, automated notifications, and streamlined processes. This ensures a seamless experience for travelers and reduces operational costs for businesses. How do you think smart logistics can further enhance baggage handling? Share your thoughts! #tralli #OffAirportCheckIn #TravelTech #TravelExperience

The connection between payments and customer experience is often overlooked. Throughout the customer journey, from booking to potential refunds or compensations, there are at least nine touchpoints where passengers might make a payment. Each payment touchpoint offers an opportunity to enhance the overall customer experience, representing the potential for additional revenue generation or avoidance of revenue loss, and the opportunity to manage costs effectively. Recognize payments as a key success factor and leverage them for unlocking the full potential of distribution channels. Follow Oystin and Travel In Motion for further insights on airline payments in the upcoming weeks. Our next masterclass in Singapore this February will also touch on the importance of payments and the connection to distribution. If you are attending the Aviation Festival Asia, make sure to register for our Masterclass: https://lnkd.in/eePZS-y4 What are your thoughts on the role of payments in shaping the airline experience, and distribution landscape?

Ancillary revenue in the airline industry is soaring 📈 but it's not just about money – it's about customer loyalty, digital experience, and data insights too. The best way to achieve that is through travel eSIMs! More than just an extra revenue source, they enhance the entire travel experience. From loyalty programs to disruption management, in-destination upselling, and keeping passengers connected, eSIMs are reshaping the industry. Dive into our latest blog to discover how travel eSIMs can transform your airline's strategy. https://vist.ly/6b4 #AirlineAncillaries #AncillaryRevenue #TraveleSIM

💭 CX Thought of the Day The "Is it REALLY an exclusive benefit" edition Quick! ❓ What industry is currently under significant scrutiny for increasingly poor customer experience? 🤔 Hint: It begins with long lines and hours of waiting around before folding yourself into a tiny, cramped seat inside a winged metal tube surrounded by strangers. That's right... 🛫 Customer Experience for airline passengers has been in a tailspin (pun intended) for the past several years. Airlines keep stripping away more and more of the services that were once standard. ⌛ In some cases these services are gone forever... (Remember fresh baked in-flight cookies? 🍪) 💸 In others they become fee-based pay-for-use services... (Checked bags, anyone? 💼) 🆕 Now another unique approach... 🤯 A service that has little to no cost to the airline is becoming an "exclusive member benefit." Not that this scenario happens very frequently these days, but it does occasionally... 🛬 You land at your connecting airport with plenty of time to spare to catch an earlier flight to your next destination. Typically you can simply go to the departure gate for the earlier flight and speak to the gate agent who will make the change to your itinerary on your behalf if seats are available. 🚫 Not anymore... at least for one airline. Nope. "Same Day Standby" (SDS) changes are now an "exclusive" service reserved for their members... 🚫 Oh, and even those exclusive members can't simply go to the gate. Nope. 📲 Their "exclusive benefit" means they have to request the SDS change using digital self-service channels... ⌚ And at least 45 minutes before departure... 🧳 Not exactly the most customer-centric approach when a traveler is trying to juggle carry on bags while weaving through a crowded terminal trying to rush in hopes of reaching the departure gate on time for the earlier flight. How many services do travelers have to see removed or diluted or changed to bogus "exclusivity" status before they begin to push back against this practice? 🔗 to full article in Comments #customerexperience #CX #airlines #airlineindustry #thoughtoftheday #thoughtfortheday #passengerexperience #airtravel